Shipping Calculations
Shipping costs are determined at checkout and are calculated based on either a flat-rate fee or the total weight of your order. You will have the opportunity to review all available shipping methods and their respective costs before finalizing your purchase.
Order Processing & Dispatch
We strive to dispatch orders received before 3:30 PM (UK time) on the same business day. Orders placed over the weekend or during public holidays will be processed on the following business day. While we do not typically dispatch on Saturdays, please contact us directly for urgent requests, and we will do our best to accommodate you.
Delivery Estimates
Delivery timelines depend on your selected shipping service. Flat-rate shipments are generally delivered within three business days, though transit times may vary based on your location. There is no minimum order requirement.
Order Support
Should any delay or issue arise with your shipment, our team will proactively contact you via telephone or email to provide an update.
Damaged or Unsatisfactory Goods
If your order arrives in an unsatisfactory condition, please contact us immediately to arrange for a replacement or a full refund.
Return Procedure
To ensure efficient processing, please do not return items without prior authorization. All returns must follow this protocol:
- Authorization: Contact us first to receive a unique returns reference and the correct return address.
- Condition: Items must be returned in their original packaging.
- Documentation: Include a copy of your original invoice and a brief letter detailing the reason for the return.
