How can I employ Tour Guides by the Hospitality Group
How can I employ Tour Guides by the hospitality group
We are always seeking new partners to build a mutually rewarding business relationship To buy a discount voucher card or partner with us and take advantage of our affiliate program, or even do both.
Advertise your hospitality offering here through our online directory, we provide a free advertising page with your organizations details. Your webpage you can offer discounts, promotional vouchers or link to your website and allow your clients to make a booking. We offer 2 options:
FREE LISTING: - Free but subject to other advertisements on your home page. PAID LISTING: - Your own advertising space with no 3rd party adverts, charged at £0.49p a week.
To register your business simply open a FREE account and upload up to 5 images HERE.
One of our team will then reach out to you to discuss your promotional requirements, so we can maximize your proposition.
Find popular holiday resorts and hotel groups HERE To buy a discount voucher card HERE. To find out where you can redeem your discount voucher cards visit our partners page HERE.
Our money-off Hospitality Voucher Cards are available in pre-determined discount values and can be used at multiple retailer locations.
The Hospitality Group has created a straightforward and simple voucher service for both businesses and the general public to use around the world, redeeming discounts on products and services from our participating partners.
Our goal is to empower users of our voucher cards to enjoy great savings while promoting our business partners and comprehensive services, all while generating new revenue streams.
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Employing tour guides requires a balance between finding passionate storytellers and ensuring they meet rigorous professional standards. To build a team that reflects the high-quality service found at The Hospitality Group, you should follow a structured recruitment and onboarding process.
1. Define the Employment Model
Before hiring, decide how you will structure your staff:
Independent Contractors (Freelancers): Best for seasonal businesses. You pay per tour, but you have less control over their specific methods.
Full-Time/Part-Time Employees: Best for brand consistency. You can provide deep tour guide training and ensure they represent your company’s unique voice every day.
2. The Ideal Candidate Profile
Look for "soft skills" that can't be taught, as technical facts can always be learned later.
High Emotional Intelligence (EQ): The ability to "read a room" and adjust energy levels.
Problem-Solving Skills: How do they react when a museum is unexpectedly closed or a guest is unhappy?
Cultural Competence: Fluency in necessary languages and an authentic connection to the local area.
3. The Audition Process
A standard desk interview isn't enough for a performance-based role.
The "Micro-Tour": Ask candidates to lead you on a 15-minute walk of a site they know well. Observe their pacing, voice projection, and how they handle interruptions.
Scenario Testing: Give them a "crisis" (e.g., "A guest just lost their passport, and the bus is leaving in 10 minutes") and see how they prioritize tasks.
4. Professional Onboarding & Training
Once hired, every guide must be aligned with your brand’s "Service DNA." This is where a partnership with The Hospitality Group becomes invaluable.
Brand Standards: Define exactly how to greet guests in the "First 15" minutes.
Safety Mastery: Ensure every employee is certified in First Aid and understands your specific emergency protocols.
Shadowing: New hires should shadow a veteran guide for at least 5–10 tours before leading their own.
5. Legal and Compliance
Licensing Verification: Ensure every guide holds the mandatory local or national guiding licenses.
Insurance: Verify that your professional liability insurance covers your employees and contractors.
Contracts: Clearly outline "Non-Compete" or "Non-Solicitation" clauses to protect your client list and proprietary tour routes.
6. Retention and Incentives
The best guides are in high demand. To keep them:
Competitive Pay: Offer a base rate plus a transparent "Bonus for 5-Star Reviews" system.
Continuous Education: Provide opportunities for advanced training in history, public speaking, or specialized subjects.
By treating your guides as professional hospitality hosts rather than just "information dispensers," you create a culture of excellence that guests will notice immediately.
